Cancellation

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Right of Withdrawal for Consumers for a Contract Where Goods Are Delivered in a Single Shipment

Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity.

Right of withdrawal
You have the right to revoke this contract within fourteen days without stating any reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods, or has taken possession. To exercise your right of revocation, you must inform us ([Insert: Name/Company, Address, Phone Number, and Email Address. You can also use the shortcode for this and store the address in settings.]) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to revoke this contract. You may use the enclosed sample revocation form for this purpose, although it is not mandatory. To comply with the revocation period, it is sufficient to dispatch the communication concerning the exercise of the right of revocation before the expiry of the revocation period.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for examining their condition, properties, and functionality.

Sample Cancellation Form
(If you wish to revoke the contract, please fill out this form and return it.)
– The [Insert: Name/Company, Address, Email Address and, if available, Fax Number]:
- I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods/the provision of the following service (*)
– Ordered on (*) / Received on (*)
Name of the consumer
– Consumer's address
– Consumer’s signature (only for submission on paper)
Date
—————————————
(*) Strike out as inapplicable.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to rapid deterioration or are likely to become stale quickly;
for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines, or periodicals, with the exception of subscription agreements.
The right of withdrawal expires prematurely for contracts
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
for the delivery of goods when, after delivery, they have become inseparably mixed with other goods due to their nature;
for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been broken after delivery.

Cancellation Policy for Consumers for a Contract for Multiple Goods Ordered by the Consumer in a Single Order and Delivered Separately

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of cancellation, you must inform us ([Insert: Name/Company, Address, Phone Number and Email Address. You can also use the shortcode for it and store the address in the settings.]) by means of a clear statement (e.g., a letter sent by post, or an email) about your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but it is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of exercising the right of cancellation before the cancellation period expires.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to rapid deterioration or are likely to become stale quickly;
for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines, or periodicals, with the exception of subscription agreements.
The right of withdrawal expires prematurely for contracts
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
for the delivery of goods when, after delivery, they have become inseparably mixed with other goods due to their nature;
for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been broken after delivery.

Cancellation policy for consumers for a contract for the supply of goods in several partial deliveries or pieces

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last part shipment or the last piece. To exercise your right of cancellation, you must inform us ([Insert: Name/Company, Address, Phone Number, and Email Address. You can also use the shortcode for this and enter the address in the settings.]) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to cancel this contract. You can use the attached model cancellation form for this, but it is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to rapid deterioration or are likely to become stale quickly;
for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines, or periodicals, with the exception of subscription agreements.
The right of withdrawal expires prematurely for contracts
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
for the delivery of goods when, after delivery, they have become inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package, where the seal has been broken after delivery;

Revocation notice for consumers for a contract for the regular delivery of goods over a fixed period

Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. To exercise your right of revocation, you must inform us ([Insert: Name/Company, Address, Phone number, and E-mail address. You can also use the shortcode for it and store the address in the settings.]) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory. To comply with the revocation period, it is sufficient that you send the notification of exercising the right of revocation before the expiry of the revocation period.